Before you start

Please read the following before requesting access:

Service Update

We are seeing issues where some patients are unable to login to their account. Our team is currently investigating the cause and will resolve the issue as soon as possible. For urgent requests, phone your surgery directly.

We apologise for any inconvenience this may cause.

Step 1: Limited Access

Submitting the form on the next page will give you limited access. With this you can book one appointment and can not order any medication

Step 2: Verify your identity in person

Your medical record includes extremely sensitive and personal information, therefore we need to verify that it is you requesting access. Your practice need to verify your identity in person before they can approve your account.

Confirming your identity

When bringing your ID to the practice please remember:

Bring two forms of identification
One form of identification must feature a photo
Acceptable documents include:
- passport
- photo driving licences
- bank statements
Bills are not an acceptable document

Step 3: Full access

Once verified you will have full access to the app and the services available.

Request an account

View our Privacy policy
View our Fair processing notice